Recent Posts

Cleanup Procedures After a Toilet Overflow

1/22/2020 (Permalink)

Toilet overflow An overflowing toilet can be much worse than an inconvenience

Seeing water on the floor of your building can be disastrous, depending on how much there is and how it got there. It may seem simple enough to clean up a moderate amount of clean water, but what happens if it came from a toilet? This could be the result of sewer damage, which poses health risks to you and everyone in the workplace. To protect everyone's safety and to clean up the mess thoroughly, it's important to follow the right steps and get expert help if necessary.

Your Responsibilities

If you or someone discovers that there is a flooded toilet in the building, prompt action is vital. The faster you can take care of this matter, the less damage and risk you'll have to worry about. Here are some guidelines you should follow first:

  • Inspect the area and evaluate the extent of the flood and damage.
  • Close off the bathroom and make sure no one comes inside until the flood is cleaned up.
  • Contact a professional flood cleanup company if you detect black water.

How Toilets Can Overflow

Many people in Oak Highlands, TX, have dealt with a toilet overflow at work or at home. Sometimes, this can occur due to clogs in the pipes that prevent water and waste from flushing properly. Using a plunger can often resolve this. For severe clogs, you may need to get in touch with a plumber. The toilet itself could be failing or improperly installed. Another likely culprit is a backed-up sewer or damaged sewer line. In addition to calling a sewage company to repair the damage, you should contact a disaster cleanup team to make your building safe again.

Cleanup Process

The water removal crew will wear protective gear while extracting water from the floor. Technicians may have to tear out flooring and drywall as well. The team will dry and sanitize the places where water was sitting. Lastly, technicians will replace and restore any materials that suffered sewer damage.
An overflowing toilet can be much worse than an inconvenience. To reduce your risks of sewer damage, make sure you follow these tips.

Should You Have a Mold Test at Your Commercial Property?

1/6/2020 (Permalink)

use thermal imaging camera to check mold and die temperature A clearance test is used to determine if the mold has been eradicated from your business.

Should You Have a Mold Test at Your Commercial Property?

The presence of mold at your commercial property in Hamilton Park, TX, can cause several problems for your business. While the latter stages of a mold outbreak has several obvious signs such as visible colonies and a musty odor, the early stages can be more difficult to spot. If you suspect mold on your property, an indoor environmental specialist can determine whether or not you have a mold problem. By catching the problem early, you can save money, limit any disruption to your company and protect the health of employees and customers. While mold is a naturally occurring organism, it is not something you want to have growing indoors.

Getting Expert Help

An indoor environmental specialist will have the training and equipment needed to detect mold. There are at least three reasons when a mold test is a good idea:

  • Your company has experienced water damage and has favorable conditions for mold growth
  • You suspect mold is present but there have been no visible signs
  • Your company has undergone mold remediation and wishes to verity mold growth is back to normal, natural levels

A mold remediation team in Hamilton Park, TX, understands the facts about mold. The company can do a mold sampling in accordance with the guidelines set by professional organizations. Experts will be able to accurately interpret the results of a mold test.

Hiring Professional Cleanup

If mold is present in your company, an indoor environmental specialist will lead an inspection and damage assessment of your property and direct the cleanup process. This includes mold containment, air filtration, HEPA vacuums and cleaning of all surfaces with powerful cleaning agents. When the mold cleanup is finished, it will be "Like it never even happened," and air quality will be safe from the irritants and allergens of mold spores. Detecting the presence of mold in your commercial property is an important step to a healthy working environment.

Steps To Take After a Furnace Puffback in Your Office

12/31/2019 (Permalink)

Soot webs on ceiling after a puffback damage Puffback damage in Wilshire Heights, TX

An oil furnace is a necessity for your Wilshire Heights, TX, office during the cold winter months. However, if the appliance malfunctions, it can cause puffback damage to the building.
A furnace puffback is an explosion of soot that goes through the furnace's exhaust system and into your office. It can be caused by a buildup of oil fumes or debris within the furnace.
You may be tempted to clean up this excess soot yourself. Yet you are better off calling restoration specialists.

What To Do Following a Puffback

There are four main steps you should follow after a puffback:

1. Assess the Damage

Once it is safe to return to the building, look around to see how far the soot spread. Don’t forget to check any furniture or appliances.

2. Contact Your Insurance Provider

Your commercial insurance policy likely covers puffback damage. Report the loss to the insurer immediately so you can get reimbursed for the cost of repairs.

3. Call an HVAC Specialist

Puffback may be a sign of a larger problem with your furnace. If this issue is not properly treated, it can cause additional fire damage to your building. You should thus have an HVAC technician inspect and repair the furnace as soon as possible.

4. Call Restoration Professionals

You may associate restoration experts with fire or water damage. However, they can also remove soot following a puffback. They can deodorize and decontaminate affected areas, as well.
Why You Shouldn’t Clean the Soot Yourself
On the surface, puffback damage seems relatively easy to handle on your own. However, furnace soot is sticky and contains oil that is hard to remove. It could even spread to your ducts or hide inside drawers and closets. Only cleanup and restoration specialists will have the proper tools to remove the soot from your property.
A broken oil furnace does not just cause smoke damage. It can also lead to puffback that spreads soot throughout your office. Thankfully, professional cleaners can return your building to its prior condition.

Unseen Smoke Damage in Dallas, Texas

12/20/2019 (Permalink)

Walls covered with soot Smoke damage in Dallas, TX

Unseen Smoke Damage in Dallas Texas

The homeowner thought it was a minor kitchen fire in Dallas, TX. SERVPRO of Northeast Dallas was called because the smell of the fire was persistent after several weeks. Our visual inspection didn't reveal the extent of the smoke damage. Our testing told a different story.

The smoke had traveled throughout most of the house effecting the structure and contents. We took all the belongings back to our facility and had them cleaned and restored. The homeowners were very thankful for all the work that we did to get their home back and looking great once again.

SERVPRO of Northeast Dallas has 33 years of experience in smoke damage cleanup and restoration. Should you ever have even a small fire or smoke damage in your home or business, give us a call 214-343-3973.

Here are 10 Tips to Keep Your Home Safe From Candle Use This Holiday Season

12/20/2019 (Permalink)

Four candles flaming in the dark Keep lit candles out of reach of children and pets

Candle Safety

  1. Young children should be taught to stay away from lit candles. Keep lit candles out of reach of children and pets. Candle lighting is not an appropriate activity for small children, so keep all matches and lighters out of the sight and reach of children. Older children can learn to use them under adult supervision.
  2. Burn candles away from drafts, other heat sources, and all flammable objects or materials. In other words, never use candles near windows or exits.
  3. Keep burning candles away from curtains, wrapping paper, combustible decorations and displays, flammable liquids, and aerosol sprays, such as hair spray, which can explode. Never allow a candle flame to touch any glass surface. Don't burn candles for more than four hours at a time.
  4. Unattended candles are an invitation to disaster, so don't forget to snuff out candles before leaving the room or going to bed. Blowing candles out doesn't do the trick: Extinguish them by wetting the wick. Here are some tips for burning candles safely:
  5. Candles other than jar candles must be used in an appropriate non-tipping, non-flammable holder. Make sure that candle containers and holders are made from tempered glass or have a proper glaze. All candles should be placed on a safe, heat-resistant dry surface. If possible, place glass chimneys or shades over them. For Christmas luminaires, use 15-hour votive candles in holders, placed in paper bags filled with at least 2 inches of sand. The candle must be of a size that will allow adequate space between the candles and bag so as not to ignite the bag.
  6. Remove labels and tags from candles before burning.
  7. Keep wicks trimmed to ¼ inch at all times. This inhibits smoking and carbon build-up at the tip of the wicks and provides a cleaner burn.
  8. Sometimes a layer of liquid wax forms that causes the wick to fall to the side. To maintain an even burn, keep the wick centered. This will also protect the candleholder, since a flame that's too close for too long may crack the holder.
  9. Keep the wax pool free of foreign objects such as wick trimmings and matches. They will interfere with proper burning and are flammable.
  10. Extinguish taper or pillar candles when they get within 2 inches of their holders. Discontinue use of containers candle when ½" of wax remains.

Is Commercial Property Insurance Enough?

12/20/2019 (Permalink)

Two businessman on a desk, one is signing a paper Commercial property insurance can help, but look into additional choices

Intense winds and rains can cripple a business, ripping off roofs and busting windows. Add to that the possibility of fire and water damage, and store owners in Urban Reserve, TX, may be concerned about massive losses. Your insurance company can help you rebuild. In the meantime, though, the company will be closed, undergoing storm restoration services. Can your agent offer you more? Discuss different agreements, considering the following details.

What Does A Typical Policy Include?

Chances are you purchased property insurance. When something happens, the insurer needs to inspect the building, assessing any problems. You'll need to pay the deductible, a price that varies per arrangement. Then, the agency should issue a check for the repairs. The closed business cannot bring in income, so you'll desire attention and remediation. The following should be covered:

  • Correcting or replacing structural issues
  • Drying out rooms
  • Replacing ruined flooring or drywall
  • Applying antimicrobial spray

Sometimes ruined merchandise, equipment and machinery may be included as well. Speak with the agent annually about rebuild protocols.

What Else Would You Need?
Life needs to go on despite the catastrophic trouble. As a go-getter, you may have found a way to relocate operations, or you may simply want to know how to keep afloat during this insanity. While you have insurance compensation for restoration, you may not have anything to help with changing venues or paying debts during closure. Consider adding business interruption services. Combined with your original deal, you'll receive several benefits. For example, every day the doors are shut, you lose money, turning away customers to rival corporations. With this, your records can be evaluated, calculating approximate revenue. A check can be issued in that amount. Furthermore, you're not making income, but the utilities are running. Use this policy to pay your bills. This is a lifeline.
A rebuild can be stressful. You may worry about how you'll survive the temporary halt. Commercial property insurance can help, but look into additional choices. If you want more, ask about enhancing your policy.

Does Insurance Cover a Basement Flood?

12/10/2019 (Permalink)

Document of Homeowners Insurance Policy Your homeowner’s policy will likely cover a portion of the cleanup and restoration cost of your basement flood

All too often a homeowner goes downstairs, only to find standing water in their basement. If you have a basement flood in your Vickery Meadows, TX, home, you are tasked with interrupting your busy schedule to clean up a big mess, protect your property and investigate whether any insurance coverage is available for your damages.
Home water damage is covered under two areas of insurance. The source of the water determines which type applies. Most forms of water damage will be covered by your homeowner’s insurance, though there are exceptions. This discussion about water-damage insurance may help you pursue the proper channels.

What Your Homeowner’s Insurance Covers

Your homeowner’s policy will likely cover a portion of the cleanup and restoration cost of your basement flood, as long as it wasn’t the result of rising external floodwaters. The following scenarios would likely be covered by your conventional policy:

  • A leak through a damaged roof
  • Stormwater entering a window broken by hail
  • Leaking appliances, such as a water heater or washing machine
  • Broken or leaking pipes
  • A leaking or overflowing toilet

Your insurance agent can go over the details of your coverage and help you file a claim. It’s important to inquire about deductibles and limits as they can vary between policies.

What Homeowner’s Insurance Will Not Cover

If your basement flood was caused by an actual flood, your homeowner’s policy would generally not cover it. A flood is a temporary condition where normally dry land is inundated by water or mud. If this situation caused your flooded basement, coverage would be provided by a separate flood insurance policy issued by the government.
To recover damages, you would have had to purchase a policy prior to your flood event. Flood hazard maps are used to determine your level of risk. You may have been required to purchase flood insurance if your property is shown to bear risk.
When water damages your home, you have many items to handle. Assessing the possibilities for insurance coverage will undoubtedly be among your concerns. This discussion may help you streamline that process and restore your property and your peace of mind.

4 Rules to Prevent Kitchen Fires

11/24/2019 (Permalink)

Cute little girl and her beautiful parents are smiling while cooking in kitchen at home When it comes to kitchen fire prevention tips, the best one is to remain present

Four Tips To Limit the Possibility of a Grease Fire

While fire remediation companies are available to help you rebuild your home in Lochwood, TX, the preferable option is likely to avoid a fire. While wishful thinking will not always prevent a disaster from happening, when it comes to kitchen fires, you can follow four tips to limit the possibility of a grease fire.

  1. Stay alert
  2. Remain present
  3. Use a timer
  4. Remove flammable items

Stay Alert

Kitchen fires and fire damage often occur because someone lets their guard down while cooking. It is easy to become distracted, especially when dealing with complicated recipes that involve long periods of cooking. However, it is vital that you stay alert. Therefore, if you are drowsy or have had a few drinks, then it might be a good idea to hold off making that fancy meal.

Remain Present

When it comes to kitchen fire prevention tips, the best one is to remain present. You can take this literally. Do not leave the kitchen when you have things frying on the stove. If you must leave, then find someone willing and able to watch the meal for you while you are away. Kitchen fires can happen in an instant, and they require quick responses to limit potential damage.

Use a Timer

If no one is home and you absolutely must leave the kitchen, then set a timer. It is easy to become distracted with other chores. A timer will bring your attention back to the kitchen, where it ultimately belongs.

Remove Flammable Items

Before cooking anything on the stovetop, make sure that you remove any potentially flammable items. For example, move cloth oven mitts and any boxed or plastic objects. You need the workspace to be clear of any fire risks.
The four tips above will help to reduce your risks of a kitchen fire. However, keep in mind that fire is dangerous, and if something your cooking does ignite and you can't extinguish it, get to safety and call 911.

3 Key Differences Between Mold and Mildew

11/24/2019 (Permalink)

The finger of the hand points to the black fungus on the white wall. Black mold damage in a Vickery Meadows, TX wall

Is it Mold or Mildew?

You have seen it in the basement before, and it has now reappeared after cleaning. What is it? A remediation expert in Vickery Meadows, TX, has different tests they can perform to figure out if you have mold damage. However, if you don't want to ask for an assessment, then three identifiable features can help you differentiate between these two fungal cousins.

  1. Appearance
  2. Color
  3. Resilience


The appearance between mold and mildew growth is often evident. Mildew is typically flat and grows of non-porous surfaces, like tile, making it a nonpenetrating substance. Its cousin, however, loves to invade porous items, growing deep within. Mold also has a more three-dimensional appearance and is often described as fuzzy.


Color can also vary drastically between mildew and mold damage. Mold is often more vibrant and colorful, often appearing in green and yellow. Mildew, on the other hand, is often described as being monochromatic, appearing mostly in greys and whites. However, mildew and mold can both alter their color if they come into contact with other liquids.


When it comes to resilience, mold growth reigns supreme. Mildew can often be removed with over-the-counter and readily available cleaners. Mold, however, due to its deep-rooted ways, will usually require deep and invasive cleaning practices. For example, porous items might need to be discarded altogether, and non-porous surfaces will typically have to undergo several rounds of scrubbing. Also, because of how mold develops, drywall might need to be removed as well as the insulation behind it.
While mildew and mold damage might both be considered fungal growths, they are significantly different. Therefore, if you cannot figure out which you are dealing with, you are better off hiring a professional to assess your property. They will look for signs of water damage and probably tests the air quality to determine which fungus you are dealing with.

Will My Solar Panels Be OK In a Storm?

11/13/2019 (Permalink)

Solar panel on a roof Solar panels can be big cost cutters - but they can also be a big investment

Solar panels can be big cost cutters - but they can also be a big investment. Many homeowners worry about protecting these costly devices from the risks of water, wind and storms in general. If you’re worried about panel damage after a serious storm at your Northeast Dallas, TX home, there’s good news. Keep reading to learn how your panels have been built to withstand everything from heavy storms and everything they can bring.

About Solar Energy

Typically mounted on houses in sunny regions, these panels work by harnessing photons - or particles of light - and transforming them into inexpensive electricity. The three main types of panels are:

  • Monocrystalline, which incorporate a single silicon crystal
  • Polycrystalline, which incorporate multiple fragments of silicon crystals
  • Thin film amorphous, which are made from a variety of materials beyond silicon

Resilient Technology

Fortunately, panel damage is a rarity due to current manufacturing standards. Most panels are built to be waterproof and extremely durable, ensuring they can withstand a variety of conditions. For instance, most panels are made to endure hail falling as fast as 50 miles per hour. Panels are also usually made to withstand winds of up to 140 miles per hour, virtually guaranteeing your panels will make it through even the harshest storms.

Handling Unexpected Damage

Despite the testing and manufacturing standards your panels are exposed to, there’s always the off chance of damage. When damage does occur, it’s usually due to debris striking a panel and damaging it. Should your panels be damaged, contact your insurance company as soon as possible. Many times, the expense of repairing your panels can be covered.
Solar panels are durable and built to exacting standards. When storms are forecast, don’t lose sleep over potential panel damage. Instead, focus your attention on securing more vulnerable areas of your property before a storm, and handling things like general roof damage and flood cleanup afterward.